Why does Shopify Payments still show as inactive in my Collective eligibility status?

If Shopify Payments looks fully set up but Collective still flags it as incomplete, check that Payments shows as Active in your Payments settings, that your bank account is connected with a payout schedule configured, and that your payout currency matches your store currency. Also check for any pending verification requirements or account holds.

Status updates can take up to an hour to refresh. If Shopify Payments is genuinely complete but Collective still shows it as incomplete after 24 hours, contact Shopify Support.