What if my shipment was lost?

If your shipment exceeds typical transit times and has not updated tracking information for several days, we recommend that you take the following actions;

1. Notify us at vendorsupport@commongoods.ca

2. Register a claim with your shipping provider

3. Re-ship the item to the customer

4. Update the tracking information on the order page

Please do not wait for your shipping provider to resolve a lost shipment before taking steps to get the product to the customer in a timely manner. If you cannot be reimbursed for the loss, Common Goods will reimburse your cost of goods.

To make a reimbursement claim, please email us at the address above with the product SKU, order number, tracking link, and proof of non-insurance.