Frequently Asked Questions

Mission

Why does your platform exist?

Our platform was created to address a critical market shift:

80% of Canadian small businesses currently depend on US customers

The impending 25% tariffs on Canadian goods entering the US market threaten this revenue channel

Many businesses need to quickly pivot to the domestic market

Canadian shoppers want to support domestic businesses but often struggle to discover them

How do I know I'm supporting Canadian businesses?

All businesses featured on our platform are verified as:

Canadian-owned or operated

Having significant operations in Canada

Employing Canadians

Contributing to the Canadian economy

How can businesses get the Partner badge?

Canadian businesses interested in becoming official Partners can apply here. We'll help them:

Integrate their product catalog

Verify their Canadian business credentials

Participate in our domestic market development initiatives

How do I know it's really made in Canada?

Each brand is required to submit their Canadian incorporation documents to receive our "Canadian Based Business" approval. Further Canadian-Made tags are available to brands who demonstrate with documentation that their products are made here.

Our catalogue has Canadian-based businesses with three tiers of Canadian content.

Canadian Manufactured

  • Primary manufacturing/assembly happens in Canada
  • Some components may be imported
  • At least 51% of production costs are Canadian
  • Not as strict as official "Made in Canada" designation

Designed & Sourced in Canada

  • Product design/development done in Canada
  • Materials/components sourced from Canadian suppliers
  • Final assembly might happen elsewhere
  • Intellectual property remains Canadian

Canadian-Based Business

  • Headquartered and registered in Canada
  • Employs Canadians
  • May manufacture elsewhere
  • Pays Canadian taxes
  • Canadian ownership/management

Shopping on Common Goods

How do I place an order?

Currently, Common Goods is here to help you find great Canadian products and buy them directly from those businesses.

To make a purchase, navigate to the product page and click the button "Buy from Business Name". It will open a new tab and take you right to the product details on their website where you can add it to your cart and checkout.

We're working on having a single checkout to do this seamlessly here on Common Goods, but it's not quite ready yet!

What is the refund, shipping, and return policy?

Each brand has it's own refund, delivery, and returns policies. Similar to Amazon, these can be found on each product page so that you can make an informed decision.

During our initial launch phase (March - May 2025), returns will also be handled directly by partner brands. If you need to make a return, it can be arranged directly through the brand you've purchased from. You should reach out to them directly via email.

We will update this policy when we launch our unified checkout.

How do I track my order?

You will receive an order confirmation email directly from the brand you've purchased from.

We're working on a unified checkout and order management system here on Common Goods - coming soon.

Our Business Categories

What do the badges on product listings mean?

We feature two types of Canadian businesses on our platform:

Partner

The Partner badge indicates businesses that have directly partnered with our platform. These businesses have:

Provided their product catalogs directly to us.

Explicitly agreed to be featured on our platform.

Been verified as Canadian-owned or operated businesses.

Affiliate

The Affiliate badge indicates Canadian businesses that we've added through public affiliate programs. For these businesses:

We may earn a commission if you make a purchase after clicking our link.

The business has not directly endorsed our platform.

We've identified them as Canadian-owned or operated.

We're helping you discover them as part of our mission to connect Canadians with Canadian businesses

Do businesses pay to be on your platform?

No.

Partner businesses are featured for free.

Affiliate businesses are added at no cost to them.

For Affiliate businesses, we may earn a commission only when a purchase is made.

These commissions come from the business's existing marketing budget and don't increase prices for you.

Transparency and Disclosure

How does your affiliate relationship work?

For businesses with the Affiliate badge:

We've joined their affiliate program through established networks.

These programs are open to any qualified publisher that meets the network's requirements

When you click to their site, a tracking cookie is placed by the affiliate network

If you make a purchase, we receive a commission based on their standard affiliate rates

The business has not specifically approved our platform, but has approved the affiliate network

Are prices higher when I shop through your platform?

No. You'll always see the same prices as if you had visited the business directly. For Affiliate businesses, our commission comes from the business's marketing budget and doesn't affect your price.

Do you share my personal information with these businesses?

No. We only provide a link to the business's website. All purchases are completed directly on their site, and we never:

Process payments

Collect your personal information

Have access to your order details

Can businesses opt out of being listed on your platform?

Yes. Any business can request removal from our platform by emailing val@commongoods.ca We process all removal requests within 5 business days.

Who runs Common Goods?

Hi, I'm Val Crisp, Founder and Head of Product at Common Goods. As a third-generation entrepreneur from Aurora, Ontario, with a Ryerson University degree in Fashion Design and Communications, I've built my own made-in-Canada accessories brand and deployed marketplaces in the UK and US.

My mission is simple: fix product discovery so incredible Canadian small businesses and consumers can find each other easily and precisely. Together with a community of passionate Canadian businesses, we're creating a single destination that celebrates and supports local entrepreneurship. Common Goods is our collective response to connecting Canadian brands from coast to coast to coast.

You can learn more about our current team here.

There's concern about Shopify's leadership - what's your take?

Let's talk about this. We understand the concern about leadership's political views - we strongly oppose them. But boycotting Shopify would actively harm the Canadian small businesses we're trying to help.

Here's why:
Shopify is essential infrastructure for most Canadian brands. (As are Meta, Google, Amazon, and more). It's like telling people not to use cars because they're bad for the environment, while offering no alternative infrastructure. The only people who lose in that scenario are the ones who give up their cars.

The reality is that Shopify powers the largest share of successful independent Canadian online stores for a reason - it's genuinely the best tool by a huge margin. From small businesses to major Canadian retailers, it's the backbone of Canadian e-commerce because no other platform comes close to matching its capabilities.

When people suggest "just switch to WooCommerce or Ecwid" or other platforms, they don't understand the depth of what they're asking. While some stores can make the switch, for most others Shopify isn't just a website builder - it's an entire ecosystem of inventory management, shipping optimization, tax compliance, sales channel integration, and developer tools that work seamlessly together.

This very marketplace would be 10x slower, more expensive, and harder to build on another platform. It is our view that our projected impact is 100x important than the small monthly fee going to Shopify.

More importantly, collective influence is more effective at generating change than individual boycotts. Shopify employs over 8,000 Canadians. They power over a million small businesses and over 130,000 in Canada. As this community of merchants grows, so does our collective voice to influence positive change. Building successful, influential Canadian businesses on the platform gives us more leverage to push for better leadership decisions, not less.

The goal isn't to make Shopify smaller - it's to make it better - to hold leadership accountable to Canadians so that we can be proud of this hugely successful, innovative company. That happens through engagement, not abandonment. And while Shopify is in the spotlight right now due to the political cycle, the reality is that problematic billionaires profit from almost every piece of infrastructure we use. Rather than impossible individual purity tests, we need collective action to push for systemic change.

Our founding team has and will continue to use our platform to call out leaders who promote rhetoric and policies that we believe to be un-Canadian. In the meantime, Common Goods welcomes vendors hosting their websites on most major platforms (Shopify, WooCommerce, Squarespace, Etsy, and more.)