Frequently Asked Questions

Find Answers To All Your Questions

Are there any fees to join? What is the commission structure?

There are no initial or ongoing fees to sell on Common Goods. Each order is subject to a 20% commission off of the MSRP. 

How do I get paid?

Orders are paid out automatically when the order is fulfilled. Payments are handled either by Shopify Collective or Stripe integration dependin on your setup.

If your store connection is not through Shopify Collective, you will need to open a free Stripe account to get paid.

Will you put my products on sale? Do you run any promotions?

We will never override or edit your product pricing. If you put your products on sale on your own store, the sale prices will synchronize to Common Goods as well by default. You can edit this in your product price list settings.

Common Goods does not offer any paid promotions but we do publish a weekly newsletter and seasonal merchandising to feature new collections and seasonal products. We reserve the right to run a site-wide promotions (e.g. welcome discount).

How are returns handled?

Common Goods displays and enforces your refund policies as submitted in your Brand Inforamtion form. For Shopify Collective vendors, the process for receiving a return request, approval, and return label creation flows through your admin just like a normal return request from your own website customers. There are no additional actions required.

  1. When a customer requests a refund, the refund request will land directly inside your e-commerce dashboard for you to approve. You will receive an email notification.
  2. Once approved, it is your responsibility to upload a prepaid shipping label within 2 days. 
  3. Upon receipt of the returned product, we ask that you process returns within 7 business days of receipt.
  4. You must mark the item as returned and issue the correlating refund to Common Goods in order for the funds to be released to us to refund the customer. We ask that you do this in a timely manner to prevent unecessary customer service tickets.

Do you prioritize Made in Canada?

Yes. The "Made in Canada" filter is our #1 top used feature, so we already know that Canadians want to shop this way. However, sometimes this means the price of goods becomes out of reach or the selection in certain categories ends up near zero.

Our hierarchy of brands we're keen to work with is: Canadian brand made in Canada > Canadian brand partially made in Canada > Canadian brand made elsewhere > Canadian distributor of non-US products not available from a Canadian brand (yet)

Below is the current distribution of the 400+ vendors on our platform. We are always working to prioritize Canadian-made.

Canadian brands made in Canada: 40%

Canadian brands made partially in Canada: 16%

Canadian brands made elsewhere: 43%

Canadian distributors of international brands: 1%

 

 

I'm not sure if a marketplace is right for me, I don't want to dilute my brand. What do you suggest?

Listing a couple of your bestsellers is a great way to try Common Goods without distributing your entire catalogue. There is no minimum number of products to join our platform.

Does Common Goods hold inventory or offer fulfillment services?

Not yet. Unified inventory storage and fulfillment is on our roadmap for 2027. Stay tuned.

Why was my application declined?

If your products aren't the right fit for our platform at this time, you will have received an email notification listing the reason(s) why. These may include but are not limited to:

  • Too many negative customer reviews. (We consult a variety of review sources)
  • Incomplete product listings
  • Poor product image quality
  • Parent company is not Canadian
  • Products do not align with our collections or merchandising
  • Egregious use of AI

When will I hear back about my application?

Please allow up to 14 business days to receive a decision. We are currently experiencing an overwhelming influx of new applicants.

Do I need an online store to sell with Common Goods?

No! Starting September, 2026, vendors without an existing online presence can apply to sell with Common Goods. If approved, you will gain access to a Common Goods online dashboard wher you will manage your product listings, orders, shipments, and payouts.

Why aren't all of my products listed?

Common Goods is a curated marketplace. Our customers rely on us to provide a shopping experience that is easy to navigate and respects their time and attention. Our merchandising team may decide not to list some products for the following reasions:

  • Too many products for the size of our collection. Where possible, we try to prevent a single vendor from dominating any given collection.
  • Insufficient photo quality
  • Incomplete product details
  • Use of AI imagery that conflates the actual product attributes
  • Copyright infringement
  • Product does not fit existing collections or categories

Where can I update my brand details (policies, logo, etc).

You can find a link to update your brand information form by logging into your store profile (like a customer would). At the bottom of your profile page, click the link to update your brand details.

How does shipping reimbursement work? How do I set my rates?

By default, our integration will pull the same shipping rates you have set on your online sotre. Should you wish to edit this, you can do so in your Vendor Dashboard or Shopify Collective price list - whichever is relevant. These rates are what determines your shipping reimbursement.

Your shipping cost is completely independent from the shipping charged to our customers.

The price the customer pays at checkout for shipping their entire Common Goods order is not a sum of each vendor's shipping charges. Instead, we offer flat rate shipping on all orders, regardless of how many vendors are in the customer's cart.

How can I market to customers acquired through Common Goods

In compliance with our terms and conditions, using customer details to contact them directly for marketing or any other purpose is prohibited. Customers give consent on our site to be contacted by Common Goods only. This includes email addresses (customer emails are spoofed anyways), delivery addresses, and telephone numbers. Breach of this policy will result in immediate removal from our platform.

However, including a promotional insert (post card) inside your orders is a great way to engage with new customers and encourage them to visit your website directly. We recommend including a promo code specific to Common Goods to track acquisitions.

Is there a benefit to putting keywords in my product titles?

No. Please do not stuff your product listings with keywords. You should write your product descriptions in benefit-oriented natural language that is easy for the customer to read and understand.

Behind the scenes, Common Goods extracts all of the information from your products listings - including image content - and outputs a purpose-built field of keywords that gets queried when a user searches on our site.

What product information is synced in real time?

Your product prices and inventory are synced in real time.

All other product information is subject to our interal timed sync. If you need to urgently update other information, or if the changes are not refelcting on our site after 24 hours, please reach out via live chat or email vendorsupport@commongoods.ca

I received an order for an item that is out of stock, what should I do?

Please immediately cancel / decline the item in the order.

Next, contact us by live chat or email vendorsupport@commongoods.ca with the out of stock notice and 1-2 suggested replacement products you do have in stock.

We will contact the customer and suggest a replacement item or refund. If there are multiple items in the order, please hold fulfillment until your hear back from us about the customer's decision. We will update the final order details accordingly.