Can I test Shopify Collective on a development or staging store?
Development, partner, and client transfer stores can't use Shopify Collective, because they can't meet the Shopify Payments requirement. A Plus staging or demo...
Can my store be both a supplier and a retailer on Shopify Collective?
Yes. A single Shopify store can act as both a supplier and a retailer by installing both the Collective: Supplier sales channel and the Collective app.
How do I check my eligibility status after installing Shopify Collective?
Once installed, your store goes through an eligibility check. If any requirement isn't met, certain features stay unavailable until you resolve it. You can revi...
How do I complete identity verification for Shopify Collective?
Some suppliers need to submit an ID document and complete a selfie check to become eligible. If you've already completed ID verification elsewhere in your Shopi...
How do I install the Shopify Collective sales channel?
There are three ways to install Shopify Collective: install the Shopify Collective: Supplier app directly from the Shopify App Store, accept a direct invitation...
How often does Shopify check my Shopify Collective eligibility?
Eligibility is checked immediately after installation and then on an ongoing basis. If something changes, such as Shopify Payments becoming inactive, your statu...
What are the requirements for using the Shopify Collective sales channel?
To use Shopify Collective, your store needs an active Shopify plan, a location and store currency on Shopify's supported list, a fully activated Shopify Payment...
What happens if a retailer I work with becomes ineligible for Shopify Collective?
You're notified by email if one of your connected retailers becomes temporarily ineligible. You stop receiving new orders from that retailer's customers during...
What happens to my Shopify Collective access while my store is ineligible?
While your store is ineligible, you can still complete a limited set of tasks: work through the onboarding checklist, browse retailers on the Discovery page, vi...
What is Shopify Collective?
Shopify Collective is a Shopify sales channel that lets you supply your products to other Shopify merchants (retailers), who list and sell them on their own sto...
What should I consider before using Shopify Collective?
Shopify Collective can't be used with the Pause and Build plan, and it doesn't support digital products or gift cards. For international shipping labels, duties...
What should I do if I can't find or install the Shopify Collective sales channel?
If the sales channel isn't showing up, confirm your store is based in a supported country, is using a supported currency, and is on an active Shopify plan (stor...
What steps do I need to complete to get started with Shopify Collective?
Shopify provides a getting-started checklist that groups the setup process into three stages: installing and configuring the app, connecting with retailers and...
Which apps and features are incompatible with Shopify Collective?
Collective doesn't work alongside Managed Markets or Pickup in Store, and it doesn't sync metafields, product bundles, subscriptions, or combined listings from...
Which countries and currencies does Shopify Collective support?
Shopify Collective supports stores based in a defined list of countries, including Canada, the United States, the United Kingdom, Australia, New Zealand, Mexico...
Why can't I add certain products to my Shopify Collective price list?
A handful of issues commonly block a product from being added: the product has more than 100 variants (Collective supports up to 100 per product), the product i...
Why did my store become ineligible for Shopify Collective after previously being eligible?
An existing supplier can lose eligibility if their Shopify Payments account status changes (such as a hold or deactivation), their Shopify plan is downgraded or...
Why does a retailer see a broken invitation link from my store?
A "page you were looking for doesn't exist" error on an invitation link is usually caused by the retailer having previously declined an earlier invitation from...
Why does my store show as ineligible after I install Shopify Collective?
An ineligible status usually points to one of a handful of common gaps: an incomplete Shopify Payments setup or unconnected bank account, a payout currency that...
Why does Shopify Payments still show as inactive in my Collective eligibility status?
If Shopify Payments looks fully set up but Collective still flags it as incomplete, check that Payments shows as Active in your Payments settings, that your ban...
Why were products removed from my Shopify Collective price list?
Products drop out of a price list automatically if the product status changes from Active to Draft, if the product is unpublished from the Collective: Supplier...