Can I pause or temporarily deactivate my listings?
Yes. You can pause or deactivate individual listings or your full catalogue at any time through your Shopify Collective or API supplier dashboard. If you need t...
How do returns and refunds work?
Common Goods approves return requests based on your stated return policy. Once a return is approved and the item is received back by you, you process the refund...
What if a customer wants a return that falls outside my stated return policy?
You are not obligated to accept returns outside your published policy. Common Goods will inform the customer of your policy terms. However, where a return is re...
How does shipping reimbursement work?
We reimburse 100% of your shipping costs on every Common Goods order — standard/economy and expedited. Common Goods presents flat-rate economy shipping to...
Walk me through the order process from start to finish.
1. A customer shops on Common Goods and checks out through our unified cart2. You receive an order notification through Shopify Collective (or your integrated d...
What fulfillment policies do I need to have in place?
You must have the following clearly stated in your merchant profile (customers see these before purchase): fulfillment timeframe (e.g., “ships within 2 bu...