Can I use automatic payments between two stores I own on Shopify Collective?
Yes, if you're using Collective as both supplier and retailer with stores you own. You can set a 0% discount to keep all the funds (minus payment processing fee...
Do I need to collect sales tax from retailers on Shopify Collective?
You can choose whether to collect sales tax from each retailer individually, and your setting for each one is shown in the Collect tax column under Retailers. I...
How do I find unfulfilled Shopify Collective orders that are waiting on payment?
You can jump to unfulfilled orders from a banner on the Transactions page or the Payments page in Collective: Supplier, or filter for them directly on your Orde...
How do I get paid for orders on Shopify Collective?
When a customer buys your product through a retailer's store, the retailer collects the full payment and owes you a share based on the cost price of the product...
How do I turn automatic payments on or off with a Shopify Collective retailer?
You can turn automatic payments off with a specific retailer directly from Retailers > Connected in your Collective: Supplier sales channel; the retailer is not...
How do I verify my tax registration status for Shopify Collective?
Suppliers based in Canada, the UK, or the EU must verify their tax registration before using Collective. Your tax ID and billing address are pulled from your Sh...
How is tax calculated on Shopify Collective transactions?
Whether tax is calculated on the retail price or the cost price, and where it's payable, depends on where the supplier and customer are located. For most countr...
What are the requirements for using automatic payments on Shopify Collective?
Automatic payments turn on by default when you meet Collective's eligibility requirements. To use them with a specific retailer, both stores need to be based in...
What do the different Shopify Collective order payment statuses mean?
If automatic payments are off, your order always shows Payment pending. With automatic payments on, an order shows Payment pending until funds are debited from...
What happens if there are insufficient funds to process a Shopify Collective refund?
Collective keeps retrying to collect funds for a retailer refund until it succeeds. Insufficient funds can happen when customers pay through alternative methods...
Where can I view my Shopify Collective payments?
Your Collective payments (for fulfilled orders only) appear on the Transactions page under Finance > Payouts, filterable by Type > Shopify Collective, and also...