How do I reset a product's title, description, or images back to what the vendor has?
If a product's title, description, or images have drifted out of sync with the vendor's own store, you can pull the vendor's version back in with one click: ope...
How do I view the raw integration data behind a synced product?
From a product's edit page, the Integration Context card has a View data button that shows the raw details fetched from the vendor's store. Any sync update is l...
What eCommerce integrations does Common Goods offer?
Common Goods connects a vendor's own eCommerce platform to the marketplace in real time, with each integration built specifically for that platform. Every inte...
What happens if a vendor reconnects their eCommerce integration?
Common Goods retains the links between existing products, so if a vendor reconnects an integration, their existing marketplace products update accordingly rathe...
What happens if an order fails to forward to a vendor's store?
If forwarding an order to a vendor's Prestashop, Shopify, or WooCommerce store fails, Common Goods sends an error notification email containing a full API trace...
What integration details does Common Goods record on a forwarded order?
When an order is sent to a vendor's store, Common GOods attaches a metafield to the marketplace order recording the vendor's name, their order ID and order name...
What integration settings can I configure for a vendor's eCommerce sync?
Once an integration is live, both the vendor and the marketplace can adjust what gets shared. A price transformation can add a flat fee, a percentage, or a comb...
Why is a vendor's product missing its image on the marketplace?
A product only imports once it has at least one image. If a vendor saves a new product and adds photos a few minutes later, a product created in that gap can ar...