What if I can't fulfill an order?

If you can't fulfill and order, please immediately cancel the fulfillment of that item on the order page in your dashboard and email vendorsupport@commongoods.ca with the reason for the cancellation.

Do not hold fulfillment while working on resolving a fulfillment issue. It is better to keep your account in good standing by always fulfilling orders on time and with transparency when issues arise.

If the cancellation is due to an item being out of stock, please include one or two replacement item suggestions in your email - we find most customers are hapy to switch to a comparable item rather than cancel the itementirely.

Time-sensitive issues such as these can expect a response within the same business day.