How do returns and refunds work?

Common Goods approves return requests based on your stated return policy. Once a return is approved and the item is received back by you, you process the refund. We handle all first-line communication with the customer through the returns process. If a customer requests a return outside your standard return window, Common Goods will contact you to determine how to proceed — you are not obligated to accept out-of-policy returns, but we ask for a response within 4 business hours.