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    • About Common Goods 4

      • What categories do you carry?
      • What is Common Goods?
      • Who shops on Common Goods?
      • Why is now a good time to join Common Goods?
    • Eligibility & Getting Started 6

      • How do I apply?
      • I sell on multiple channels — Amazon, Etsy, my own Shopify site. Can I still join?
      • Is there a fee to join?
      • My business is Canadian-owned but my products are manufactured abroad. Do I qualify?
      • What are the eligibility requirements?
      • What does "verified Canadian-owned" mean?
    • Fees & Financials 7

      • Can I run promotions or offer discount codes?
      • Do I control my own pricing?
      • How does Common Goods compare to other marketplaces?
      • What happens if a customer files a chargeback?
      • What is the commission structure?
      • When do I get paid?
      • Who handles taxes?
    • How It Works - Operations 7

      • Can I pause or temporarily deactivate my listings?
      • How do returns and refunds work?
      • What if a customer wants a return that falls outside my stated return policy?
      • What if I run out of stock after an order is placed?
      • How does shipping reimbursement work?
      • Walk me through the order process from start to finish.
      • What fulfillment policies do I need to have in place?
    • Technical Setup 6

      • CG App - eCommerce Integrations 8

        • How do I reset a product's title, description, or images back to what the vendor has?
        • How do I view the raw integration data behind a synced product?
        • What eCommerce integrations does Common Goods offer?
        • What happens if a vendor reconnects their eCommerce integration?
        • What happens if an order fails to forward to a vendor's store?
        • What integration details does Common Goods record on a forwarded order?
        • What integration settings can I configure for a vendor's eCommerce sync?
        • Why is a vendor's product missing its image on the marketplace?
      • Do you provide product photography or content support?
      • How do I list my products?
      • How do I track my sales and payouts?
      • How do product updates sync?
      • I'm not on Shopify. Can I still participate in unified checkout?
      • What are the inventory tracking requirements?
    • Shopify Collective: Technical Setup & Policies 0

      • Shopify Collective - Getting Started 21

        • Can I test Shopify Collective on a development or staging store?
        • Can my store be both a supplier and a retailer on Shopify Collective?
        • How do I check my eligibility status after installing Shopify Collective?
        • How do I complete identity verification for Shopify Collective?
        • How do I install the Shopify Collective sales channel?
        • How often does Shopify check my Shopify Collective eligibility?
        • What are the requirements for using the Shopify Collective sales channel?
        • What happens if a retailer I work with becomes ineligible for Shopify Collective?
        • What happens to my Shopify Collective access while my store is ineligible?
        • What is Shopify Collective?
        • What should I consider before using Shopify Collective?
        • What should I do if I can't find or install the Shopify Collective sales channel?
        • What steps do I need to complete to get started with Shopify Collective?
        • Which apps and features are incompatible with Shopify Collective?
        • Which countries and currencies does Shopify Collective support?
        • Why can't I add certain products to my Shopify Collective price list?
        • Why did my store become ineligible for Shopify Collective after previously being eligible?
        • Why does a retailer see a broken invitation link from my store?
        • Why does my store show as ineligible after I install Shopify Collective?
        • Why does Shopify Payments still show as inactive in my Collective eligibility status?
        • Why were products removed from my Shopify Collective price list?
      • Shopify Collective - Community Guidelines 2

        • What are the Shopify Collective Community Guidelines for suppliers?
        • What should I do if I'm unhappy with a retailer partnership on Shopify Collective?
      • Shopify Collective - Finding & Connecting with Retailers 7

        • Can I control whether retailers can discover me on Shopify Collective?
        • How do I find retailers to sell my products on Shopify Collective?
        • How do I invite a retailer to connect on Shopify Collective?
        • How do I respond to an invitation from a retailer on Shopify Collective?
        • How do retailers discover my store on Shopify Collective?
        • What information can I see about my connected retailers on Shopify Collective?
        • What is a Shopify Collective referral page and how do I add one to my store?
      • Shopify Collective - Price Lists & Products 12

        • Can I put my Shopify Collective products on sale for retailers?
        • Can retailers apply discount codes to my products on Shopify Collective?
        • Can retailers change the price of my products on Shopify Collective?
        • How do I add or remove products from an existing Shopify Collective price list?
        • How do I create a price list on Shopify Collective?
        • How do I deactivate or delete a price list on Shopify Collective?
        • How do I manage which retailers have access to my price lists on Shopify Collective?
        • How do price lists work on Shopify Collective?
        • How does the retailer margin and cost price work on Shopify Collective?
        • What happens to my products if they go out of stock on Shopify Collective?
        • What's the difference between public and private price lists on Shopify Collective?
        • Which product details sync between my store and a retailer's store on Shopify Collective?
      • Shopify Collective - Shipping 6

        • How can I monitor and improve my shipping performance on Shopify Collective?
        • How does shipping work on Shopify Collective?
        • How is shipping displayed to customers at a retailer's checkout on Shopify Collective?
        • What happens if my shipping rates conflict across multiple Shopify Collective price lists?
        • What is the Verified tracking badge on Shopify Collective and how do I earn it?
        • What shipping rate options can I choose for Shopify Collective orders?
      • Shopify Collective - Orders, Returns & Fulfillment 5

        • Can a retailer cancel a Shopify Collective order?
        • Can I edit or refund a Shopify Collective order directly?
        • How are refunds handled on Shopify Collective orders?
        • How do I find and fulfill my Shopify Collective orders?
        • How do returns work on Shopify Collective?
      • Shopify Collective - Payments & Taxes 11

        • Can I use automatic payments between two stores I own on Shopify Collective?
        • Do I need to collect sales tax from retailers on Shopify Collective?
        • How do I find unfulfilled Shopify Collective orders that are waiting on payment?
        • How do I get paid for orders on Shopify Collective?
        • How do I turn automatic payments on or off with a Shopify Collective retailer?
        • How do I verify my tax registration status for Shopify Collective?
        • How is tax calculated on Shopify Collective transactions?
        • What are the requirements for using automatic payments on Shopify Collective?
        • What do the different Shopify Collective order payment statuses mean?
        • What happens if there are insufficient funds to process a Shopify Collective refund?
        • Where can I view my Shopify Collective payments?
      • Shopify Collective - Managing Your Account 3

        • How do I delete a retailer connection on Shopify Collective?
        • How do I get paid after ending a retailer partnership on Shopify Collective?
        • How do I uninstall the Shopify Collective sales channel?
    • Customer Service 3

      • Do I get access to customer data?
      • What is my escalation responsibility?
      • Who handles customer service?
    • Visibility & Growth 3

      • Can my products appear in multiple categories?
      • How does Common Goods drive traffic to my products?
      • Will my products be considered for gift boxes or curated collections?
    • Policies & Legal 5

      • Can I sell products that are also available at large Canadian retailers?
      • How do I terminate my merchant account?
      • What are the key terms I should know before applying?
      • What products are prohibited?
      • Where can I read the full Merchant Terms and Conditions?
    • Support 5

      • How do I access the Merchant Centre resources?
      • How do I edit my brand details?
      • How do I get help?
      • I have feedback about the platform. How do I share it?
      • What onboarding support do you provide?

    garnet

    2 Docs

    How do I view the raw integration data behind a synced product?

    Last Updated: NaNth undefined, NaN

    How do I reset a product's title, description, or images back to what the vendor has?

    Last Updated: NaNth undefined, NaN

     
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    Common Goods operates on the traditional territory of many nations, including the Mississaugas of the Credit, the Anishnabeg, the Chippewa, the Haudenosaunee, and the Wendat peoples, in what is now known as Toronto. We are grateful for the enduring presence and stewardship of Indigenous Peoples across Canada. Learn more about the lands you live on at native-land.ca.

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