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$8.99
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12 Quebec Trio Cookies
12 Quebec Trio Cookies

12 Quebec Trio Cookies

Brand: Signé Local
$8.99

$15 standard shipping. FREE over $140.

14-day returns. Exceptions apply..

What are Signé Local's policies?
  • Returns: 14-day returns. Exceptions apply.. At Signé Local, we want you to be completely satisfied with your purchase. If you are not, here are the conditions under which we accept returns and refunds.

    1. Return Period
    You have 14 calendar days from the date you receive your order to notify us of your intention to return one or more items. After this period, no return requests will be accepted.

    2. Eligibility Conditions
    To be eligible for a return, the item must:

    Be in its original condition, unused, unwashed and unaltered
    Be in its original packaging, intact and complete (including tags, seals and accessories)
    Not be one of the excluded items described in Section 3

    Signé Local reserves the right to refuse any return that does not meet these conditions, or to deduct an amount if the returned item shows signs of use.

    3. Non-Returnable Items
    The following items cannot be returned or refunded, except in the case of a manufacturing defect or an error on our part:

    Food products (for hygiene and safety reasons)
    Personal care products whose seal has been broken or that have been opened (creams, soaps, oils, bubble baths, etc.)
    Gift cards (physical and digital)
    Sale or clearance items (unless otherwise stated)
    Gift sets in which one or more items have been opened or used
    Personalized or custom orders

    4. Return Procedure
    To start a return:

    Contact us at bonjour@signelocal.com within 14 days of receiving your order, including:
    Your order number
    The item(s) you wish to return
    The reason for the return
    Our team will reply within 1 to 2 business days with return instructions and the shipping address.
    Ship the item(s) according to the instructions received. Be sure to use a shipping method with a tracking number. Signé Local cannot be held responsible for return packages lost in transit.
    Once the package has been received and inspected at our warehouse, we will process your refund.

    Important: No returns will be accepted without prior authorization by email. Items returned without authorization will be refused.

    5. Return Costs

    Voluntary return (change of mind, wrong size, etc.): return shipping costs are the customer’s responsibility.
    Signé Local error (wrong item, defective item, missing item): return shipping costs are Signé Local’s responsibility. We will provide you with a prepaid return label.
    $15 restocking fee: A flat $15 fee is deducted from your refund only if you choose to use our Canada Post account (return label provided by Signé Local) for a voluntary return, meaning a change of mind. This fee is fixed and does not vary with the order amount. It never applies when the return results from an error on our part or from a defective, damaged, incorrect or missing item. In those cases, the return remains completely free. If you return the item at your own expense with the carrier of your choice, no $15 fee applies.

    Original shipping costs (those paid at checkout) are non-refundable, unless the return is due to an error on our part.

    6. Refunds
    Once the return has been received and inspected, we will send you a confirmation email. If the return is approved:

    The refund will be issued to your original payment method within 5 to 10 business days.
    Depending on your financial institution, additional time may be needed before the amount appears on your statement.
    Original shipping costs are only refunded if the return results from an error on our part.

    Partial refunds: Signé Local reserves the right to issue a partial refund if the returned item shows signs of use, if the packaging is damaged, or if components are missing.

    7. Exchanges
    We do not offer direct exchanges. If you would like a different item, please make a return following the procedure described above, then place a new order.

    8. Items Damaged in Transit
    If you receive an item that was damaged during shipping:

    Notify us within 48 hours of receipt at bonjour@signelocal.com
    Provide your order number, a description of the damage, and clear photos of the damaged product and the outer packaging
    We will review your claim and, if the damage is confirmed, we will offer you, at our discretion:
    A replacement of the damaged item, or
    A refund to your original payment method

    Do not throw away the packaging or the damaged product. We may ask you for them to complete the claim with the carrier.

    9. Incorrect or Missing Items
    If you receive the wrong item or an item is missing:

    Notify us within 48 hours of receipt at bonjour@signelocal.com
    Provide your order number and photos of the item received (if incorrect)
    We will reship the correct item or issue a refund, depending on availability

    If we ask you to return the incorrect item, we will provide you with a prepaid return label.

    10. Lost, Stolen or Unclaimed Packages
    Package lost in transit: If your package is confirmed lost by the carrier, we will reship or refund at our discretion.

    Package stolen after delivery: Signé Local is not responsible for packages stolen once the carrier confirms delivery to the address provided. We recommend choosing a secure delivery address.

    Package unclaimed, refused, or returned due to an incorrect address: The refund will be issued minus the round-trip shipping costs charged by the carrier, as well as any applicable administrative fee. You may also choose to pay new shipping costs to have it resent.

    11. In-Store Pickup Orders
    Returns of items purchased online and picked up in store follow the same conditions. You can return your items directly to the store where you picked them up, or by mail following the procedure described in Section 4.

    12. Orders Received in Multiple Shipments
    Signé Local works with a network of partner merchant-artisans. Your order may be shipped in several separate packages coming directly from our partners. This is normal and is not an error. Each shipment has its own tracking number.

    If a package does not arrive within the expected timeframe, please contact us so we can follow up with the partner concerned.
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Signé Local

About Signé Local

✓ Verified Canadian business

⭐️⭐️⭐️⭐️⭐️ 4.8 (385)
Est. 2015 in Brossard, Quebec.

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