Merchant Knowledge Base

Start with this video to connect your store to the Common Goods platform

Platform-Specific Sync Timestamps

Shopify 1:00
Etsy 2:30
WooCommerce 3:00
Squarespace 4:40
All platforms 0:00 - 15:30

Onboarding resources
What is Shipturtle? Why do they need access to my store?

Shipturtle is a marketplace software provider that has partnered with Common Goods to deliver our Vendor Dashboard. In order to sync your product catalogue and, in the future, push new orders to your store, it is necessary to accept their terms of service.
Do i have to sync my store's catalogue?

No. It is not necessary to sync your product catalogue. You are welcome to add product manually via the vendor portal.

Will you publish any changes to my store?

Common Goods will NEVER change information on your live store. Information is only transferred in one direction: FROM your store TO Common Goods.
How do I link my product pages? (Recommended)

The first phase of Common Goods directs customers to check out on YOUR website. No transactions take place on our site. Adding the product page URLs to each listing (via csv upload) will improve conversion rates, as they take right to the product page to immediately add the item to cart without re-searching for it.
What is I have a huge catalogue?

If you have a large inventory set and/or fast moving one-of-a-kind items that make it too cumbersome to add each individual product URL, you can skip this step. Any product that is left with a blank URL will automatically link to your homepage instead.
How do I add more product information in addition to the description? (Optional)

This optional field is for those products that require more information not included in the description. It could include sizing information, material content, safety notes, country of origin, etc.
Why aren't my product tags showing?

Please note that Common Goods uses platform-specific tagging taxonomy and your store's product tags will not be synced.
My store uses USD, how do I know the CAD price has been converted?

If your store is hosted in a currency other than CAD, Common Goods will convert the listed price to CAD. You can see both prices in your admin dashboard under each product's listing. Your store's native currency is listed as the "Compare At" price.
What are your future plans for the platform?

Phase 2 of our platform will introduce the option to let customers checkout on Common Goods and eliminate the need for product URLs for those stores who opt-in. Estimated for late summer or fall of 2025.

French Subtitled Version - Bienvenue!

How do I sync my store to Common Goods?
WooCommerce vendor store connect

Guide to connect vendor's WooCommerce store.

1. Open Common Goods Application

  1. Access Common Goods by visiting the Common Goods Vendor Portal.
  2. Log in with the credentials provided to you by email

2. Move to Vendor Inventory Sync Tab

Once logged in, go to the Vendor Inventory Sync tab.

3. Connect to the WooCommerce Store

  1. Look for the WooCommerce icon and connect button.
  2. Click on "Connect" and enter the WooCommerce store domain. For example, if your store name is "vendorsync," your domain would be https://vendorsync.com/.

4. Login to Your WooCommerce Store

Go to WooCommerce settings after logging in.

5. Generate Consumer Key and Consumer Secret

  1. Navigate to Advanced → REST API → Add Key.
  2. Generate a consumer key and consumer secret with permissions set to Read/Write.
  3. Remember to copy and securely store these keys as they are crucial for Vendor Sync.

6. Enter Consumer Key and Consumer Secret

  1. Enter the previously generated Consumer Key and Consumer Secret.
  2. Click "Submit".
Finally, follow the instructions in the above video to add two custom properties to sync for each product:

1. Product URL
2. Additional Information
​

Note: After a successful connection, ensure you do not disable any webhooks to avoid sync issues. Check the webhook status to confirm it is active.

That's it! You're now set up to sync your WooCommerce store with Shipturtle. If you encounter any issues during setup or syncing, feel free to reach out to our support team for assistance.

Product Requirements for Vendor WooCommerce Store Sync

  1. The product should be either a “simple” or “variable” product.
  2. The product must be published (status) on the vendor's WooCommerce store.
  3. There can be no more than 3 options/attributes per product, as Shopify only allows up to 3 options for creating variants.
  4. The number of variants/variations cannot exceed 100, as Shopify (our host) permits only up to 100 variants.
  5. The product should not be “downloadable”, “digital”, or “virtual”.
  6. The product must be “purchasable” (i.e., it should have quantity and price).

Note: In the "Connected Vendor Stores" tab for any vendor's product, if you see "Not Managed" under the quantity field, it indicates that the vendor has disabled the "Track Stock Quantity" option for that product in their Woocommerce store.
Shopify vendor store connect

Guide to connect vendor's Shopify store.

Steps:

1. Login to Your Vendor Account

Use your provided credentials (from your welcome email) to log in to the Common Goods Portal.

2. Navigate to Vendor Inventory Sync

Once logged in, go to the Vendor Inventory Sync tab.

3. Connect to Shopify

Click on the "Shopify Connect" button.

4. Enter Shopify Store Domain

  • If you're unsure of your domain, navigate to your Shopify store settings → store details.
  • Find your store name and append ".myshopify.com" to it.
  • For example, if your store name is "new-vendor-auth-flow-test", your domain would be "new-vendor-auth-flow-test.myshopify.com".

5. Redirect to Install Application - Vendor Store Sync

  • After entering your domain, you'll be redirected to install the "Vendor Store Sync" application.
  • Make sure you have permission to install the app on the store you're connecting to.

6. Install the Application

Follow the prompts to install the application on your Shopify store. (Note: this app if free and will never push updates to your store. It syncs in only one direction - from your store to Common Goods)

7. Return to Common Goods dashboard:

Once the installation is complete, you'll be redirected back to your Common Goods account in the Vendor Inventory Sync tab.

Next, follow the instructions in the above video to add two custom properties to sync for each product:
1. Product URL
2. Additional Information

That's it! You're now set up to sync your vendor store with Common Goods. If you encounter any issues during setup, feel free to reach out to our support team for assistance.
​

Note: In the "Connected Vendor Stores" tab for any vendor's product, if you see "Not Managed" under the quantity field, it indicates that the vendor has disabled the "Track Quantity" option for that product in their Shopify store.
Etsy vendor store connect

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Squarespace store connect

Guide to connect vendor's Squarespace store.

Steps:

1. Login to Your Vendor Account

Use your provided credentials (from your welcome email) to log in to the Common Goods Portal.

2. Navigate to Vendor Inventory Sync

Once logged in, go to the Vendor Inventory Sync tab. Click Squarespace

3. Login to your Squarespace store

When prompted, log in to your Squarespace store.


4. Grant access when prompted


Once that’s done, your Etsy inventory will start syncing with Common Goods.



Next, follow the instructions in the above video to add two custom properties to sync for each product:
1. Product URL
2. Additional Information

Other questions
I've synced and mapped my products, when will they be online?

Please allow up to 48 hours for your products to go through our listing process.

If 48 hours (Monday to Friday) has elapsed and you're still not seeing your listings, please reach out to vendorsupport@commongoods.ca.
Log in to your vendor dashboard